FAQ for Air Charter

For a detailed look at our complete charter policies, below is our standard cancelation policy:

NO CREDIT OR REFUNDS WITHOUT 72 HOURS NOTICE FOR INTERNATIONAL FLIGHTS AND 48 HOURS NOTICE FOR DOMESTIC FLIGHTS. CANCELLATION PRIOR TO 48 OR 72 HOURS WILL INCUR CHARGES ALREADY ACCRUED UP TO THE FULL AMOUNT OF THE TRIP. THE CREDIT CARD PROCESSING CHARGE IS NOT REFUNDABLE.

If you or your corporation are looking for a longterm arrangement such as our aircraft lease program, we would be happy to discuss the various pricing options available, depending on the type of aircraft, your destinations and the frequency you require.

The earlier you make your reservation with AirCharter.com, the greater the assurance that you will have a range of options and better price for your destination.  Nonetheless we know the exigencies of the corporate world and can readily accommodate urgent requests and you can reach our client service representatives 7 days a week, 24 hours a day.  Please contact us for more details.

AirCharter.com offers complete brokerage services.  We have the knowledge and experience to recommend the best option for your needs.  In dealing with us you know that you are talking to a company that does million of dollars with different operators and thanks to its buying power can negotiate a better price for you.

There are several reasons:

  • You manage your own schedule.
  • Your privacy. No one knows  who is with you.
  • You have the luxury of a thoroughly private experience for business or to simply relax.
  • You save time on the ground on departure and arrival.
  • You enhance your business efficiency.

plane_sea_nyOnce you have submitted your flight request to Air Charter (online, by email or by phone) we will send your request out to our network of accredited aircraft operators.

When you charter a private jet you are hiring the entire aircraft. The charter price for the aircraft does not change if you fly alone or with every seat occupied. The only slight variation in cost will be when airport passenger tax is applied on the flight. Each country has different regulations for passenger tax and this will be fully explained during the quoting process.

How do I get live quotes for my private flight?

Once you have submitted your flight request to Air Charter (online, by email or by phone) we will send your request out to our network of accredited aircraft operators.

How long will it take to get quotes back for my flight request?

For flights in Europe and the USA you can expect live quotes and aircraft availability to be returned to you within minutes. Requests for larger airline aircraft and for flights in particular regions of the world, the response time may be longer.

How many different operators can quote for my flight request?

The Air Charter network includes over 8 000 aircraft globally, registered through over 5000 accredited private aircraft operators. The number of aircraft operators quoting for your flight will vary depending on the region and the type of aircraft you are requesting.

Can I see actual photos of the private jets which have quoted for my flight?

Actual aircraft images will be sent to you with every flight quote.

I only want to receive flight quotes on new aircraft, can I specify that?

We can filter your flight options to include new aircraft, or any other criteria. Please contact us or call us on 415-464-0400 if you have any special flight or aircraft requirements.

Can I buy a seat on a private aircraft?

Air Charter offers private jet charter, which means the hire of the whole aircraft. The charter price for the aircraft does not change if you fly alone or with every seat occupied. The only slight variation in cost will be when airport passenger tax is applied on the flight. Each country has different regulations for passenger tax and this will be fully explained during the quoting process.

Plane_interior_3What’s the difference between private jet charter and fractional ownership?

Private jet charter involves paying to use someone else’s aircraft when they are not using it. This is normally a one off charter agreement with no long term financial commitment.

Fractional ownership involves sharing the full cost of purchasing and operating an aircraft.

Chartering a private jet can is often described as subsidised flying as the fixed costs (such as aircraft purchasing and depreciation, pilot salaries, aircraft maintenance and insurances) are paid for by the owner.

When you charter an aircraft you are only paying for the fuel, airport fees and a small amount of extra cost.

I’ve missed my scheduled airline flight. How quickly can I get a private jet?

Private jets can be organised very quickly, depending on the location of available aircraft. This can be as quick as 30 minutes from your flight request or may take longer, subject to availabil

plane_sea_ny Private Jet PricesHow much does it cost to travel by private jet?

The cost of flying by private jet depends on flight time, aircraft hourly rate, positioning sectors (where the aircraft is flown empty before or after the passenger sector) and airport fees. To find out how much it costs to fly by private jet, use the private jet cost calculator, which gives all-inclusive price estimates for any global trip. All prices that you receive from our network are fully inclusive, there are no hidden costs.

 

about_1a

What happens after I book my flight?

Once you have booked your flight with Aircharter we will confirm the flight with the operator.
You then need to sign and return the contract that we send you, let us know any catering requests, and send us the passport details for each of the passengers

How can I pay for my private flight with Air Charter?

We can accept bank transfers and payment by credit or debit card. To discuss payment options please call 415-464-0400.

about_1a

Are private jets quicker than scheduled airliners?

The flying speed of a private jet varies dramatically depending on the type of aircraft. For example the fastest civilian aircraft in the world is the Citation X (ten), however many smaller jets including the range of aircraft called VLJs (Very Light Jets) generally have lower maximum flight speeds than airliners. The time saving of flying privately is made on the ground. With minimal check in times and no delays waiting for luggage and clearing customs, flying by private jet is much faster than using a scheduled airline. Also on longer flights Air Traffic Control (ATC) will be able to offer private jet many more short cuts than a scheduled airline. This is because most private jets have a higher rate of climb and can fly higher than a normal air scheduled airline.

What sort of aircraft do I need for my trip?

The type of aircraft that is most suited for your itinerary will depend on many factors including; flight distance, number of passengers, runway lengths, global region and of course your budget. Please do contact a Air Charter representative to ask more about the type of aircraft required for your private flight.

How do I know my aircraft is safe?

Air Charter has a safety policy that maximises the safety and security of our registered members. The aircraft operators who quote for your flight through the Air Charter network are licensed to commercially charter their aircraft and are governed by their national civil aviation authority. Air Charter is able on request to send detailed reports concerning the companies and crews that operate your selected aircraft.

Air charter servicesHow many pilots will there be on my aircraft?

Air Charter always recommends that you have 2 pilots on every flight – indeed this is often a legal requirement depending on the type of aircraft. There are some examples of when only having one pilot is acceptable, such as daylight helicopter flights.

Can I take my dog with me?

You can fly with your pet in the cabin – as long as your pet has the appropriate documents for travel. Some countries have different regulations for pet flights. For any queries about travelling with pets please call us on 415-464-0400 for the latest pet travel advice.

What catering will I have on board?

VIP catering suitable for the time of day will be provided on-board. For small cabin aircraft this will normally be pre-prepared buffet style options. All flights will also include a fully licensed bar and soft drinks. For larger cabin aircraft which have galley facilities, catering can be prepared on-board and hot meals served. Special catering requests will always be accommodated when possible.

Can I order specific food on my private jet?

Special catering requests can nearly always be sourced as most private jet hubs have arrangements with catering companies or nearby restaurants and hotels.

How much luggage can I take on my private jet?

The amount of luggage that can be taken on a private jet depends on the size of the aircraft and the number of passengers travelling. For a small jet the normal baggage limit is one per passenger seat plus cabin luggage. Larger jets such as a Gulfstream have large baggage holds which can have up to 20 large suitcases.

plane_sunset2What happens if I want to change the time of my departure?

Private aviation is all about flexibility, so if you need to change your departure time it is generally not an issue. However, please do give Air Charter as much notice as possible so that we can arrange new Air Traffic Control and airport slots to match your schedule.

Can I add a last minute passenger onto my flight?

For most private jet journeys it is normally easy to add extra passengers onto the flight at the last minute. However to save any embarrassment with or delays for your guests, it is advisable to check with Air Charter first. Some destinations (such as Russia) require pre-clearance of customers. Also for shorter runways, there may be a limitation on the maximum number of passengers due to the aircraft landing and take off weight limits.

Helicopter_charter_Greece_BELL_ 430- intCan I also book helicopters with Air Charter?

Air Charter has an extensive network of helicopters. Helicopter landing sites outside of airports require the landowners permission. Please contact your Air Charter representative to discuss your helicopter charter requirements. Private helicopter charters are organised as an offline service only.